Cancellation Policy

We kindly request a minimum of 48 hours’ notice should you need to cancel or reschedule your appointment.

Cancellations made with less than 48 hours’ notice, or missed appointments, will incur a 50% charge of the scheduled service. This may be applied at the time of cancellation or added to your next appointment.

If services are reduced or amended on the day of your appointment, the original booked service total will still apply.

Should you arrive late, we will always do our best to accommodate you; however, your appointment may need to be adjusted and will be charged according to the original booking.

We appreciate your understanding, as these policies allow us to protect our stylists’ time and provide the highest level of service to all clients.

Skin test Policy

At Toggs Hair, your safety and wellbeing are our highest priority. For all colour services, a skin test is required at least 48 hours prior to your appointment.

Skin testing is mandatory for:
• All new colour clients
• Existing clients who have not had a colour service with us in the past 6 months
• Clients changing their colour brand or shade

Even if you have previously coloured your hair without issue, allergies can develop over time. For this reason, we are unable to proceed with your colour appointment without a valid, recorded skin test.

Skin tests are quick and complimentary, and no appointment is necessary unless advised.

We appreciate your understanding, as this policy ensures we continue to provide professional, safe and responsible colour services to every client.